Book and pay FAQs
Book & pay

Book and pay FAQs

Online bookings

General information

Changes and refunds

Mount Remarkable National Park booking

Multiple entry park passes

Desert Park Pass

Kangaroo Island Tour Pass

Online bookings FAQs

1. Why book online?

Booking online makes securing your campsite, accommodation andfacility hire easy and fair. Your site is reserved for just for you, no matterwhat time you get to the park. It allows you to book a site up to 12 months inadvance without stressing if you will actually get a site when you arrive.

2. How do I book online?

To book your vehicle entry, campsite, accommodation or facility online,go to the book and pay page orselect the ‘Book & pay’ button on the page of the park you’d like to visit.

3. Where can I book and pay in person?

To book and pay in person, visit one of our booking agents.

Booking agents can assist you with making a booking and paying your vehicle entry in cash or by card.

Agents cannot cancel, amend or issue refunds to bookings.

Agents cannot always provide park specific information, for example what campgrounds look like, or if your vehicle is suitable for different tracks. They are re-sellers of parks products and not necessarily parks experts.

If you require park-specific information, contact us online, via Facebook or call or visit our Visitor Service Centre from 10 am to 4 pm, Monday to Friday.

4. I have a Multiple Entry Park Pass, do I need to book online?

If you have a Multiple Entry Park pass, you still need to bookonline for camping, accommodation and facility bookings.

If you are visiting the park for the day (but not camping), you do not need to book online. Please ensure that your Park Pass is clearly displayed on the passenger side of your vehicle dashboard while at the park. Find out more about Parks Passes.

5. What if I want to make a last-minute camping trip?

If you want to make a last-minute camping trip, jump onlinebefore you leave home or be sure to book on the way while your smartphone stillhas coverage.

You will receive an instant booking confirmation email.

6. There are many ‘black spots’ in parks, how do I make a booking without mobile phone network coverage?

This has been taken into consideration in the roll out of the online booking system. Park signage has been updated to inform visitors that campsites must be booked and paid online. If you are unable to book and pay online you can do so in person at one of our booking agents.

7. What if I am hiring a car and don't know the vehicle registration number?

When going through the booking process please enter the words 'HIRE CAR' in the vehicle registration field.

8. I am hiking/cycling and camping in a national park, as I don't have a vehicle. What do I enter in the vehicle registration field when booking?

When going through the booking process please enter the words 'HIKER' or 'CYCLIST' in the vehicle registration field.

9. I can’t find/didn’t get my booking confirmation, who do I contact?

Mount Remarkable National Park
Email: MRNP@sa.gov.au
Phone (during business hours): (+61 8) 8841 3400

Innes National Park
Email: DEWInnesNationalPark@sa.gov.au
Phone (during business hours): (+61 8) 8854 3200

Limestone Coast parks
Email: DEW.SEOnlineBookings@sa.gov.au
Phone (during business hours): (+61 8) 8735 1177

Deep Creek Conservation Park
Email: DEW.Fleurieuonlinebookings@sa.gov.au
Phone (during business hours): (+61 8) 8552 0300

Kangaroo Island parks
Email: FlindersChase@sa.gov.au
Phone (during business hours): (+61 8) 8553 4444

Belair National Park
Email: belairnationalpark@sa.gov.au
Phone (during business hours): (+61 8) 8278 5477

Eyre Peninsula parks
Email: DEWEPOnlineBookings@sa.gov.au
Phone (during business hours): (+61 8) 8688 3111

Desert parks
Email: DEWDesertParks@sa.gov.au
Phone (during business hours): (+61 8) 8648 5300

SA Arid Lands parks
Email: dew.flindersandoutbackbookings@sa.gov.au
Phone (during business hours): (+61 8) 8648 5300

River Murray/Mallee parks
Email: DEW.RMOnlinebookings@sa.gov.au
Phone (during business hours): (+61 8) 8595 2111

General information FAQs

1. How much are park entry and camping fees?

Fees for entry and camping vary from park to park, and someparks are free toenter.

Visit the book and pay page to explore pricing for various parks and facilities.

2. What are the check-in and check-out times?

The check-in time for campsites is 12 noon and the check-outtime is 11 am.

3. Can there be more than one vehicle in a campsite?

Mount Remarkable National Park

Your booking is for either a one- or 2-car campsite. Campsitedescriptions show the number of vehicles permitted per site.

All other parks
Campsite descriptions show the number of vehicles permitted per site. Each vehicle on the site is required to pay the vehicle entry fee (if applicable) and camping fee for that camp site. If you wish to add an additional vehicle to an existing reservation please contact the local regional office by phone or email.

4. What if someone is in my campsite?

If you arrive at your campsite to find it is already occupied,we recommend showing the other campers your booking confirmation email.

Double-booking of campsites is not possible and signage aroundthe parks clearly state that online bookings are required for camping.

5. Who polices campsite bookings?

Clear information is provided to visitors so campsites do notneed to be policed. The booking system sends visitors a confirmation email withdates and details of the sites they have booked. There are no ‘reserved’ signson campsites. Allocated campsites are clearly numbered, so people unfamiliarwith the campground should not have trouble finding the site they have booked.

It is recommended that you print a copy of your receipt or haveit available on your smartphone for your own reference during your trip.

Park staff have a record of bookings and vehicle registrationnumbers.

7. How do I find out about park closures?

All closures and alerts are listed on our ‘Closuresand alerts’ page, as well as on individual park pages.

Entry to parks, reserves and campgrounds may be restricted fromtime to time due to safety, catastrophic fire danger, conservation oroperational requirements, so it’s important to check the alerts page before youvisit a park to avoid any disappointment.

8. If I am travelling in and out of a national park on different days do I need to pay for entry every time?

If you are travelling in and out of a national park on differentdays, but are not staying in the park, you will need to pay for entryeach time you enter the park.

9. If I'm staying in a national park for more than one day do I need to pay entry each day or just once?

Mount Remarkable National Park

Mount Remarkable National Park fees include camping and entry.You do not need to pay an additional cost for entry.

All other parks

If you are travelling in and out of a national park on different days, and are staying in the park, you will only need to pay entry once. This remains valid until you leave the park.

Changes and refunds FAQs

1. What if I need to change my confirmed booking?

If you need to change your confirmed booking, use the link inyour email confirmation of your booking to request a 'change of reservation'.Please refer to the terms and conditions on your itinerary.

2. How can I request a refund for my booking?

To request a refund for your booking, first refer to the termsand conditions on your itinerary, and then email DEW.OnlineBookings@sa.gov.au andprovide your booking itinerary number and the reason for the refund request.

3. How do I give feedback on the system?

We welcome your feedback. Please email us at DEW.OnlineBookings@sa.gov.au.

Mount Remarkable National Park booking FAQs

1. How can I book and pay for camping at Mount Remarkable National Park?

Camping and vehicle entry fees are combined for Mount Remarkable National Park.

You can pay for camping online before you go, orbook in person with one of ouragents.

2. I just want to visit Mount Remarkable National Park for the day, do I need to pay?

If you’re just visiting Mount Remarkable National Park for theday, you’ll need to pay a vehicle entry fee. You can bookonline before you go, or book in person with one of ouragents.

3. How many vehicles can there be in a campsite at Mount Remarkable National Park?

Your booking at Mount Remarkable National Park will be foreither a one- or 2-car campsite. Campsite descriptions show the number ofvehicles permitted per site.

Multiple entry park passes FAQs

1. Which parks are included in the 2 and 12 month vehicle entry for multiple parks pass?

The 2- and 12-month vehicle entry for multiple parks passinclude unlimited vehicle entry for the pass duration to:

2. Which parks is the 12 month vehicle entry for a single park pass available for?

The 12-month vehicle entry for a single park pass is availablefor:

3. Do I still need to book online if I have purchased a park pass?

I’ve you’ve purchased a park pass, you don’t need to book your vehicle entry online – just display your pass on your dashboard when visiting the park. However, camping sites must be booked in advance.

4. How many people does a park pass cover?

A multiple entry park pass (excluding the Kangaroo Island TourPass) is valid for private vehicles up to eight seats. They are not valid fortaxis, buses or mini buses.

Kangaroo Island Tour Passes are only valid for the person namedon the pass and are not transferable to another person.

5. Are camping fees included in park passes?

Camping fees are only included in the Desert Parks Pass.

6. How do I book a campsite?

Campsites can be booked online or in person through one of our booking agents. If you hold a park pass, the vehicle entry fee will be removed from the total fee at time of booking (if applicable).

7. Am I entitled to a concession price?

Concession prices are available for park entry fees, tours and park passes (excluding Desert Parks Pass). To be entitled to a concession, you must hold one of the following cards:

  • Australian Commonwealth Pensioner Concession Card
  • Australian Commonwealth Health Care Card
  • Australian Commonwealth Seniors Health Care Card
  • Full Time Australian Secondary or Tertiary Student Card
  • Seniors Card issued by an Australian State or Territory
  • South Australian State Concession Card.

Desert Park Pass FAQs

1. Do I need a Desert Parks Pass?

You will need a Desert Parks Pass if you are planning to travel into Munga-Thirri–Simpson Desert Conservation Park and Regional Reserve or are travelling east of Dalhousie Springs in Witjira National Park.

Day vehicle entry and camping is available for all other Desert Parks.

2. What is included with the Desert Park Pass?

This Desert Park Pass entitles 12 months of unlimited vehicle entryand camping fees to selected desert parks. You'll also receive a handbook andmaps. You are required to travel with your handbook at all times whilsttraveling in Munga-Thirri–Simpson Desert Conservation Park and Regional Reserveand Witjira National Park (east of Dalhousie Springs).

3. Which parks are included in the Desert Parks Pass?

The Desert Parks Pass includes vehicle entry and camping within:

4. How do I find out about current road conditions in Desert Parks?

The DesertParks Bulletin provides the latest information about road conditionsin desert parks. It is recommended you monitor weather, river and outback roadconditions and read the latest outback road warnings leading up to yourdeparture.

5. I Have a Desert Parks Pass, how do I book campsites?

Bookings are required for camping in desert parks (excluding Munga-Thirri–SimpsonDesert Conservation Park and Regional Reserve). Bookings need to be made inadvance of travel, either online or in person through one of our booking agents.When booking, you will be asked to enter your Desert Park Pass number. The bookingsystem will waive the camping fees and provide you with a booking confirmationemail after checkout is completed.

Bookings are not required for camping in Munga-Thirri–Simpson Desert Regional Reserve and Munga-Thirri–Simpson Desert Conservation Park.

6. Can I request a refund for a Desert Park Pass?

Refunds for unused Desert Parks Passes are only available in specific circumstances. These are explained in the terms and conditions.

7. What if weather delays my travel to Desert Parks?

If your trip has been delayed due to weather or road closures, contact the Desert Parks Administration Officer in Port Augusta on (08) 8648 5300 or DEWDesertParks@sa.gov.au.

Kangaroo Island Tour Pass FAQs

1. What is included in the Kangaroo Island Tour Pass?

The Kangaroo Island Tour Pass entitles you 12 months access to Flinders Chase National Park, as well as admission to the following Kangaroo Island tours:

Read more about Kangaroo Island Tour Passes.

2. Are camping fees included in a Kangaroo Island Tour Pass?

The Kangaroo Island Tour Pass does not include camping. Campsites must be booked in addition to your pass, prior to arrival.

3. What if I only want to visit a couple of parks with my Kangaroo Island Tour Pass?

If you’re only planning on visiting a couple of parks onKangaroo Island, it may be better value for you to purchase individual tour andentry fees instead of a Kangaroo Island Tour Pass.

Individual fees

Adult

Concession

Child

Family

Seal Bay experience (includes boardwalk self-guided tour)

$38

$30.50

$21.50

$93

Seal Bay boardwalk self-guided tour

$17

$14

$10.50

$45

Flinders Chase National Park entry

$12

$10

$6.50

$30.50

Cape Borda Lightstation self-guided tour

$5.50

$5.50

$5.50

$5.50

Cape Willoughby Lightstation tour

$10.50

$10.50

$10.50

$10.50

Ticket classifications:

Adult: Any person 16 years of age or over.

Concession: Any person holding a valid full time Australian secondary or tertiary student card, Australian pensioner card, health care card, Australian seniors health card, South Australian state concession card or Australian Seniors card. Concession is not available to overseas cardholders.

Child: Any person aged 4–15 years (children under 4 years are free).

Family: 2 adults with 2 children, or 1 adult with 3 children. Extra children are 50% off the child rate.

4. I have purchased a Kangaroo Island Tour Pass, do I need to book the tours?

Some of the tours included in the Kangaroo Island Tour Pass canbe booked in advance, while others are ‘pay on arrival’ tours.

Book in advance

Pay on arrival

Seal Bay experience (includes boardwalk self-guided tour)

x

x

Seal Bay boardwalk self-guided tour

x

Flinders Chase National Park entry

x

Cape Borda Lightstation self-guided tour

x

Cape Willoughby Lightstation tour

x

Note – a Kangaroo Island Tour Pass is not a guarantee of tour availability or participation. Tour places are limited and can book out. During peak periods and school holidays, delays may be experienced.

5. Can I transfer my Kangaroo Island Tour Pass to someone else?

Kangaroo Island Tour Passes are not transferable and can only be used by the person nominated on the pass.