Book and pay FAQs

You’re in the right place! You can browse a list of our camp­sites and expe­ri­ences on the ​‘Book Now’ page or check indi­vid­ual park pages for more infor­ma­tion before you book. 

To book in per­son vis­it one of our book­ing agents, they’ll help you sort out vehi­cle entry and camping. 

Keep in mind, they can’t make changes or offer refunds, and they might not have all the nit­ty-grit­ty details on spe­cif­ic park features.

If you’re look­ing for park spe­cif­ic infor­ma­tion, reach out to us online, through Face­book, or give our Cus­tomer Ser­vice Cen­tre team a ring on +61 8 8207 7700 (9am to 4 pm, Mon­day to Fri­day). We’re here to guide you on your adventure!

Dur­ing the book­ing process, sim­ply enter ​‘HIRE­CAR’ in the vehi­cle reg­is­tra­tion field. Lat­er, when you’ve got your hire car and know the reg­is­tra­tion details, sim­ply open your book­ing con­fir­ma­tion email. From there, select ​‘Man­age my book­ing’, then ​‘Book­ing actions’, and ​‘Edit book­ing’. Scroll to ​‘Book­ing ques­tions’, update the reg­is­tra­tion num­ber, and hit ​‘Apply’.

If you need a hand, we’re just a click or a call away.

No need for a bush­walk through your emails; we’ve got you covered. 

First, check your spam or junk fold­er – some­times our con­fir­ma­tions like to hide in there. If it’s still play­ing hide-and-seek, reach out via:

Con­tact the Cus­tomer Ser­vice Cen­tre on 8207 7700 or email dew.​onlinebookings@​sa.​gov.​au

Alter­na­tive­ly, region­al con­tact details are list­ed below:

Mount Remark­able Nation­al Park
Email: MRNP@​sa.​gov.​au
Phone (dur­ing busi­ness hours): (+61 8) 8841 3400

Innes Nation­al Park
Email: DEWInnesNationalPark@​sa.​gov.​au
Phone (dur­ing busi­ness hours): (+61 8) 8854 3200

Lime­stone Coast parks
Email: DEW.​SEOnlineBookings@​sa.​gov.​au
Phone (dur­ing busi­ness hours): (+61 8) 7424 5770

Deep Creek Con­ser­va­tion Park
Email: DEW.​Fleurieuonlinebookings@​sa.​gov.​au
Phone (dur­ing busi­ness hours): (+61 8) 8552 0300

Kan­ga­roo Island parks
Email: FlindersChase@​sa.​gov.​au
Phone (dur­ing busi­ness hours): (+61 8) 8553 4444

Belair Nation­al Park
Email: belairnationalpark@​sa.​gov.​au
Phone (dur­ing busi­ness hours): (+61 8) 8278 5477

Eyre Penin­su­la parks
Email: EPParks@​sa.​gov.​au
Phone (dur­ing busi­ness hours): (+61 8) 8688 3111

Desert parks
Email: DEWDesertParks@​sa.​gov.​au
Phone (dur­ing busi­ness hours): (+61 8) 8648 5300

SA Arid Lands parks
Email: dew.​flindersandoutbackbookings@​sa.​gov.​au
Phone (dur­ing busi­ness hours): (+61 8) 8648 5300

Riv­er Murray/​Mallee parks
Email: DEW.​RMOnlinebookings@​sa.​gov.​au
Phone (dur­ing busi­ness hours): (+61 8) 8429 9690

Mak­ing a quick escape to one of our beau­ti­ful parks for the day? Some of our parks roll out the wel­come mat for free, while oth­ers have entry fees. Vis­it the indi­vid­ual park page to book. 

Camp­sites are priced based on how many vehi­cles they can host and the lev­el of facil­i­ties avail­able. So, whether you’re after a sim­ple spot to park and pitch a tent or a spot with ameni­ties such as warm show­ers, we’ve got options to match your needs and budget.

Vehi­cle entry fee is waived with most camp­ground book­ings as part of your camp­ing fees (exclud­ing Rocky Riv­er and West Bay camp­grounds in Flinders Chase Nation­al Park). You only need to pay vehi­cle entry if you plan to vis­it for the day. 

We keep things sim­ple so you can focus on the fun.

Swing by your camp­site and set­tle in from 1pm. When it’s time to pack up and head off, we ask that you check out by 11am.

Each camp­site descrip­tion shows how many vehi­cles it can accom­mo­date. If you’ve booked a sin­gle-vehi­cle site but need room for more, you’ll need to can­cel and rebook a camp­site that accom­mo­dates the num­ber of vehi­cles in your group. 

Hik­er-only camp­sites do not include vehi­cle entry, so it’s just you, your back­pack, and the open trail. Plan to park your car in a des­ig­nat­ed day vis­i­tor area if you’re leav­ing it overnight, and then lace up those hik­ing boots.

It’s good to have a copy handy, either print­ed or on your smart­phone, for your ref­er­ence dur­ing your trip.

Our friend­ly park staff have a record of book­ings and vehi­cle reg­is­tra­tion num­bers, so you can hit the trails worry-free. 

Head over to our Clo­sures and Alerts page or check the indi­vid­ual park pages for up-to-date information.

Some­times, entry may be restrict­ed for safe­ty, cat­a­stroph­ic fire dan­ger, con­ser­va­tion, or oper­a­tional require­ments. Always check the alerts before you head out, and you’ll be all set!

Found some­one in your booked camp­site? Mis­takes hap­pen. Have a chat with the oth­er campers and show them your book­ing con­fir­ma­tion email. It’s not pos­si­ble for a camp­site to be dou­ble booked and clear sig­nage around the parks empha­sis­es that online book­ings are required for camping.

The first step is to check the terms and con­di­tions in your book­ing con­fir­ma­tion email to make sure you can make changes. Then, use the link in your email con­fir­ma­tion and fol­low the below steps:

Scroll to the bot­tom of your email and select ​‘Man­age my book­ing’, this will direct you to the online book­ing por­tal. You will auto­mat­i­cal­ly be logged in and can select ​‘Book­ing actions’, fol­lowed by ​‘Edit book­ing’. You will be able to change the date, the num­ber of peo­ple vis­it­ing or type in a spe­cif­ic request. 

Once you have made the required edits, select ​‘Review changes’ fol­lowed by ​‘Process alter­ation’ to con­firm your modification. 

The first step is to check the terms and con­di­tions in your book­ing con­fir­ma­tion email to make sure you can make changes. Then, use the link in your email con­fir­ma­tion and fol­low the below steps:

Scroll to the bot­tom of your email and select ​‘Man­age my book­ing’, this will direct you to the online book­ing por­tal. You will auto­mat­i­cal­ly be logged in and can select ​‘Itin­er­ary actions’, fol­lowed by ​‘Request cancellation’. 

Once you have made the required edits, select an alter­ation rea­son. For a cus­tom rea­son select ​‘Oth­er’ and type your response, fol­lowed by ​‘Process can­cel­la­tion’, fol­lowed by ​‘Yes, proceed’.

The first step is to check the terms and con­di­tions in your book­ing con­fir­ma­tion email to make sure you’re eli­gi­ble for a refund. Then, use the link in your email con­fir­ma­tion and fol­low the below steps:

Scroll to the bot­tom of your email and select ​‘Man­age my book­ing’, this will direct you to the online book­ing por­tal. You will auto­mat­i­cal­ly be logged in and can select ​‘Itin­er­ary actions’, fol­lowed by ​‘Request cancellation’. 

Once you have made the required edits, select an alter­ation rea­son. For a cus­tom rea­son select ​‘Oth­er’ and type your response, fol­lowed by ​‘Process can­cel­la­tion’, fol­lowed by ​‘Yes, proceed’. 

After your stay, you’ll receive a request to share your feed­back, because every lit­tle insight helps us make your future vis­its even bet­ter. Feel free to share your thoughts, prais­es, or areas where we might improve.

Pre­fer to reach out direct­ly? You’re wel­come to email us at DEW.​OnlineBookings@​sa.​gov.​au.

The 2- and 12-month vehi­cle entry for mul­ti­ple parks pass­in­clude unlim­it­ed vehi­cle entry for the pass dura­tion to:

• Belair Nation­al Park
• Cof­fin Bay Nation­al Park 
• Deep Creek Con­ser­va­tion Park
• Gawler Ranges Nation­al Park
• Ikara-Flinders Ranges Nation­al Park
• Innes Nation­al Park 
• Lin­coln Nation­al Park (includ­ing Mem­o­ry Cove Wilder­ness Pro­tec­tion Area) 
• Mount Remark­able Nation­al Park 
• Ngarkat Con­ser­va­tion Park
• Para Wirra Con­ser­va­tion Park

The 12-month vehi­cle entry for a sin­gle park pass is avail­able for:

• Belair Nation­al Park
• Deep Creek Con­ser­va­tion Park
• Gawler Ranges Nation­al Park
• Ikara-Flinders Ranges Nation­al Park
• Innes Nation­al Park
• Mount Remark­able Nation­al Park
• Ngarkat Con­ser­va­tion Park
• Para Wirra Con­ser­va­tion Park
• Pack­age deal: Lin­coln Nation­al Park, Mem­o­ry Cove Wilder­ness Pro­tec­tion Area and Cof­fin Bay Nation­al Park are all includ­ed in one Sin­gle Park Pass 

Got your­self a park pass? Nice!

With that handy pass, you can skip the online vehi­cle entry book­ing. Just pop it on your dash­board when you vis­it, and you’re all set to explore.

Plan­ning on camp­ing under the stars? You’ll still need to book camp­sites in advance.

The only excep­tion to this is the Desert Parks Pass, which includes camp­ing in some parks.

Our mul­ti­ple entry park pass has got you cov­ered for one pri­vate vehi­cle with up to eight seats. A heads up — this pass does­n’t cov­er taxis, bus­es, or minibuses.

If you’re look­ing at the Kan­ga­roo Island Tour Pass, that’s a per­son­alised tick­et. It’s only valid for the lucky per­son named on the pass, and you can’t hand it over to some­one else.

While your park pass opens the gates to our breath­tak­ing land­scapes, it does­n’t cov­er your camp­ing spot. You’ll still need to book your camp­site separately. 

The Desert Parks Pass has you cov­ered with camp­ing fees includ­ed for some parks.

Con­ces­sion prices are avail­able for park entry fees, tours and park pass­es (exclud­ing Desert Parks Pass). To be enti­tled to a con­ces­sion, you must hold one of the fol­low­ing cards:

• Aus­tralian Com­mon­wealth Pen­sion­er Con­ces­sion Card
• Aus­tralian Com­mon­wealth Health Care Card
• Aus­tralian Com­mon­wealth Seniors Health Care Card
• Aus­tralian Vet­er­ans Card
• Full Time Aus­tralian Sec­ondary or Ter­tiary Stu­dent Card
• Seniors Card issued by an Aus­tralian State or Territory
• South Aus­tralian State Con­ces­sion Card.

Plan­ning a desert adven­ture? A Desert Parks Pass is required if you intend to explore Munga-Thirri – Simp­son Desert Con­ser­va­tion Park and Region­al Reserve or trav­el east of Dal­housie Springs in Witji­ra Nation­al Park.

For those look­ing to enjoy oth­er Desert Parks, day vehi­cle entry and camp­ing options are read­i­ly available.

The pass includes 12 months of unlim­it­ed vehi­cle entry and camp­ing access to select­ed desert parks, includ­ing Munga-Thirri – Simp­son Desert Con­ser­va­tion Park and Region­al Reserve and Witji­ra Nation­al Park (east of Dal­housie Springs).

But that’s not all! The pass also pro­vides you with a com­pre­hen­sive hand­book and essen­tial maps to guide you through the desert ter­rains. And remem­ber, while trav­el­ing in these remote regions, keep your hand­book close at hand — it’s required at all times.

The Desert Parks Pass includes vehi­cle entry and camp­ing within:

• Innam­inc­ka Region­al Reserve
• Kati Than­da-Lake Eyre Nation­al Park
• Malkum­ba-Coongie Lakes Nation­al Park
• Munga-Thirri – Simp­son Desert Con­ser­va­tion Park and Region­al Reserve (manda­to­ry)
• Tal­laringa Con­ser­va­tion Park
• Wab­ma Kadar­bu Mound Springs Con­ser­va­tion Park
• Witji­ra Nation­al Park (manda­to­ry for trav­el east of Dal­housie Springs).

Stay informed and ready by keep­ing an eye on the Desert Parks Bul­letin, your go-to source for the lat­est infor­ma­tion on road con­di­tions in desert parks.

Make sure you also mon­i­tor weath­er updates, riv­er con­di­tions, and out­back road con­di­tions. Read the lat­est out­back road warn­ings to be ful­ly pre­pared for your departure.

Got a Desert Parks Pass? Here’s how you can secure your camp­ing spot:

1. Deter­mine your des­ti­na­tion: Decide which desert park you’d like to vis­it. Keep in mind that book­ings are required for camp­ing in desert parks, with the excep­tion of Munga-Thirri – Simp­son Desert Con­ser­va­tion Park and Region­al Reserve.
2. Book in advance: It’s essen­tial to book your camp­ing site in advance to ensure avail­abil­i­ty. You can make your reser­va­tions online or in per­son through one of the des­ig­nat­ed book­ing agents.
3. Enter your pass num­ber: When book­ing, you’ll be asked to pro­vide your Desert Parks Pass num­ber. Don’t wor­ry about the camp­ing fees – the book­ing sys­tem will auto­mat­i­cal­ly waive them for Desert Parks Pass holders.
4. Receive con­fir­ma­tion: After com­plet­ing the check­out process, you’ll receive a book­ing con­fir­ma­tion email. Keep this handy dur­ing your trip, as it con­tains impor­tant details about your reservation.
5. Enjoy the sim­plic­i­ty: If you’re plan­ning to camp in Munga-Thirri – Simp­son Desert Region­al Reserve or Munga-Thirri – Simp­son Desert Con­ser­va­tion Park, you’re in luck! No book­ings are required for camp­ing in these areas.

While we hope your Desert Parks Pass fuels many unfor­get­table adven­tures, we recog­nise that some­times, plans can change. If you find your­self in the unex­pect­ed sit­u­a­tion where a refund is nec­es­sary please refer to the terms and con­di­tions in your book­ing confirmation.

We under­stand that Moth­er Nature some­times likes to take the wheel. If weath­er or road clo­sures have put a tem­po­rary halt to your jour­ney, just give our friend­ly Desert Parks Admin­is­tra­tion Offi­cer in Port Augus­ta a ring at (08) 8648 5300 or drop us a line at DEWDesertParks@​sa.​gov.​au.

The Kan­ga­roo Island Tour Pass enti­tles you 12 months access to Flinders Chase Nation­al Park, as well as admis­sion to the fol­low­ing Kan­ga­roo Island tours:

• Seal Bay guid­ed board­walk tourand look­out
• Cape Bor­da Light­sta­tion self-guid­ed tour
• Cape Willough­by Light­sta­tion tour.

Read more about Kan­ga­roo Island Tour Pass­es.

On Kan­ga­roo Island! Pop into any of the below locations: 

• Cape Willough­by Con­ser­va­tion Park Infor­ma­tion Centre
• Flinders Chase Nation­al Park Vis­i­tor Centre
• Seal Bay Vis­i­tor Centre
• Nation­al Parks Wildlife Ser­vice Kan­ga­roo Island office, Kingscote.

If you’re only plan­ning on vis­it­ing a cou­ple of parks on Kan­ga­roo Island, it may be bet­ter val­ue for you to pur­chase indi­vid­ual tour and entry fees instead of a Kan­ga­roo Island Tour Pass.

Indi­vid­ual fees

Tick­et classifications:

Adult: Any per­son 16 years of age or over.

Con­ces­sion: Any per­son hold­ing a valid full time Aus­tralian sec­ondary or ter­tiary stu­dent card, Aus­tralian pen­sion­er card, health care card, Aus­tralian seniors health card, South Aus­tralian state con­ces­sion card or Aus­tralian Seniors card. Con­ces­sion is not avail­able to over­seas cardholders.

Child: Any per­son aged 4 – 15 years (chil­dren under 4 years are free).

Fam­i­ly: 2 adults with 2 chil­dren, or 1 adult with 3 chil­dren. Extra chil­dren are 50% off the child rate.

Some of the tours includ­ed in the Kan­ga­roo Island Tour Pass can be booked in advance, while oth­ers are ​‘pay on arrival’ tours.

Note – a Kan­ga­roo Island Tour Pass is not a guar­an­tee of tour avail­abil­i­ty or par­tic­i­pa­tion. Tour places are lim­it­ed and can book out. Dur­ing peak peri­ods and school hol­i­days, delays may be experienced.

While we love the spir­it of shar­ing, our Kan­ga­roo Island Tour Pass­es are as unique as the adven­tures they offer. These pass­es are spe­cial­ly designed just for you and are not transferable.