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Book & pay

Book and pay FAQs

Book and pay FAQs

 

Online booking FAQs

General booking FAQs

Park pass booking FAQs

Online Bookings FAQs 

Why book online?

The booking system makes securing your campsite, accommodation and facility hire easy and fair. Your site is reserved for just for you, no matter what time you get to the park. It allows you to book a site up to 12 months in advance without stressing if you will actually get a site when you arrive.

Many park visitors want the convenience of booking and paying online. This means you don’t have to carry the correct amount of cash to pay at the old payment stands.

How do I book online?

Go to the Book and pay page or select the Book & pay button on each individual park page.

What can a booking agent assist me with?

Booking agents can assist you with making a booking and paying your vehicle entry, in cash or by card. 

Agents cannot cancel, amend or issue refunds to bookings.

Agents can not always provide park specific information i.e. what campgrounds look like or if your vehicle is suitable for different tracks. They are re-sellers of parks products and not necessarily parks experts. If you require park specific information please contact us online, via Facebook or the local Natural Resource Centre during business hours.

I have a Park Pass, do I need to book online?

Yes, you will need to book and pay online for camping, accommodation and facility bookings.

If you are visiting the park for the day (but not camping), you do not need to book online. Please ensure that your Park Pass is clearly displayed on the passenger side of your vehicle dashboard while at the park. Find out more about Parks Passes.

What if I am hiring a car and don't know the vehicle registration number?

When going through the booking process please enter the words 'HIRE CAR' in the vehicle registration field.

I am hiking/cycling and camping in a national park, as I don't have a vehicle what do I enter in the vehicle registration field when booking?

When going through the booking process please enter the words 'HIKING or CYCLING' in the vehicle registration field. 

Where can I book and pay in person or pay in cash?

If you are unable to book and pay online you can do so in person at one of our booking agents.

How will I know where to camp?

You will be sent an instant booking confirmation email with details of your campsite. Campsites are clearly numbered in all parks. Many campsite maps can be downloaded through our website via the individual park pages.

Park and campsite signage clearly states that all sites must now be booked prior to entering the park. Only visitors with an allocated campsite number are permitted to camp.

What if I want to make a last-minute camping trip?

Jump online before you leave home or be sure to book on the way while your smartphone still has coverage.

You will receive an instant booking confirmation email.

What if I book a campsite in a particular park and get to the site and don’t like it, can I change my booking to another site?

Yes you can, you will need to contact your nearest Natural Resources Centre during office hours to do so. This will ensure no one books your new campsite whilst you are there. If out of office hours, you may visit your nearest booking agent who can book your new campsite. However you will still need to contact a Natural Resources Centre in order to obtain a refund for your original booking.

I can’t find/didn’t get my booking confirmation, I need help booking or I would like to change my booking details, who do I contact?

Mount Remarkable National Park
Email: DEWMountRemarkableNP@sa.gov.au
Phone (during business hours): (+61 8) 8841 3400

Innes National Park
Email: DEWInnesNationalPark@sa.gov.au
Phone (during business hours): (+61 8) 8854 3200

South Eastern parks
Email: DEW.SEOnlineBookings@sa.gov.au
Phone (during business hours): (+61 8) 8735 1177

Deep Creek Conservation Park
Email: DEW.Fleurieuonlinebookings@sa.gov.au
Phone (during business hours): (+61 8) 8550 3400 

Kangaroo Island parks 
Email: DEW.KIWTAdmin@sa.gov.au
Phone (during business hours): (+61 8) 8553 4410

Belair National Park 
Email: belairnationalpark@sa.gov.au
Phone (during business hours): (+61 8) 8278 5477

Eyre Peninsula parks
Email: DEWEPOnlineBookings@sa.gov.au
Phone (during business hours): (+61 8) 8688 3111 

Desert parks
Email: DEWDesertParks@sa.gov.au
Phone (during business hours): (+61 8) 8648 5300 

SA Arid Lands parks
Email: DEW.SAALParksAccommodation@sa.gov.au
Phone (during business hours): (+61 8) 8648 5300

River Murray/Mallee parks
Email: DEW.SAMDBOnlineBookings@sa.gov.au
Phone (during business hours): (+61 8) 8580 1800 

How do I get a refund for my booking?

If you are need a refund or want to find out if you are eligible for a refund please contact your regional administrator. Your regional administrator contact details can be found within your terms and conditions, which were emailed to you with your booking itinerary (alternatively the contact details for each administrator are listed on this page above).

When contacting us about a refund please provide your booking itinerary number and the reason why you need a refund.

Am I entitled to a concession price?

Concession prices are available for park entry fees, tours and park passes. To be entitled to a concession, you must hold one of the following cards:

  • Australian Commonwealth Pensioner Concession Card
  • Australian Commonwealth Health Care Card
  • Australian Commonwealth Seniors Health Care Card
  • Full Time Australian Secondary or Tertiary Student Card
  • Seniors Card issued by an Australian State or Territory
  • South Australian State Concession Card

There are many ‘black spots’ in parks, how do I make a booking without mobile phone network coverage?

This has been taken into consideration in the roll out of the online booking system.  Park signage has been updated to inform visitors that campsites must be booked and paid online. If you are unable to book and pay online you can do so in person at one of our booking agents.

How do I give feedback on the system?

We welcome your feedback. Please email us at DEW.OnlineBookings@sa.gov.au.

General booking FAQs

If I'm staying in a national park for more than one day do I need to pay entry each day or just once?

If you are staying within a national park you only need to pay entry once, this remains valid until you leave the park. 

If I am travelling in and out of a national park on different days do I need to pay for entry every time?

Yes, if you are not staying within a national park and plan to visit more than once you will need to pay for entry each time you enter the park.

Can there be more than one vehicle in a campsite?

It depends on the campsite, some campsites cater for more than one vehicle. When selecting a campsite online, the description will tell you how many vehicles are allowed in that site. You cannot book more than the allowed number of vehicles. Please note, fees are per vehicle per night.

Do I need to print and display a receipt?

We do recommend printing a copy or saving it to your smart phone for your own reference during your trip.

Park staff have a record of bookings and vehicle registration numbers.

What are the check-in and check-out times?

The check-in time for camp sites is 12 noon and the check-out time is 11am.

What if someone is camping in the site I have booked?

It will take some time for all visitors to learn about the booking process. If you arrive at your campsite to find it is already occupied, we recommend showing the other campers your booking confirmation email.

Double booking of campsites is not possible and signage around the parks clearly state that online bookings are required for camping.

Who will police campsite bookings? 

The aim is to provide clear information to visitors so campsites do not need to be policed. The booking system sends visitors a confirmation email with dates and details of the sites they have booked. There will be no ‘reserved’ signs on campsites. Allocated campsites will be clearly numbered, so people unfamiliar with the campground should not have trouble finding the site they have booked.

How much are park entry and camping fees?

Park entry and camping fees vary from park to park. Visit the book now page to explore pricing for various parks and facilities.

How do I find out if there any park closures? 

Entry to parks, reserves and campgrounds may be restricted from time to time due to safety, conservation or operational requirements including days of Total Fire Ban. For information on closures check closures and alerts.

Park Pass booking FAQs

How many people does a park pass cover?

Park passes (excluding Kangaroo Island Tour Pass) are valid for private vehicles up to eight seats. They are not valid for taxis, buses or mini-buses. 

Kangaroo Island Tour Passes are only valid for the person named on the pass and are not transferable to another person.

Are camping fees included in park passes?

Camping fees are only included in the Desert Parks Pass.

How do I book a campsite?

Campsites can be booked online or in person through one of our booking agents. If you hold a park pass, the vehicle entry fee will be removed from the total fee at time of booking (if applicable).

Do I still need to book online if I have purchased a park pass?

No, if you have a purchased a park pass you only need to display your pass on your dashboard when visiting the park. However, camping sites must be booked in advance

Which parks are included in the 2 and 12 month vehicle entry for multiple parks pass?

The 2 and 12 month vehicle entry for multiple parks pass included unlimited vehicle entry for the pass duration to the following parks:

Which parks is the 12 month vehicle entry for a single park pass available for?

The 12 month vehicle entry for a single park pass is available for the following parks:

 

Do I need a Desert Parks Pass? 

The Desert Parks Pass is mandatory if you are planning to travel into Munga-Thirri–Simpson Desert Conservation Park and Regional Reserve or are travelling east of Dalhousie Springs in Witjira National Park.

Day vehicle entry and camping is available for all other Desert Parks. 

Which parks are included in the Desert Parks Pass?

The Desert Parks Pass includes vehicle entry and camping within the following parks:

What do I get with my Desert Park Pass?

This pass gets you 12 months of unlimited vehicle entry and camping to selected desert and outback parks. Included with your pass, you will receive a handbook and maps to help you on your journey. You are required to travel with your handbook at all times whilst visiting.

Are camping fees included in a Desert Park Pass?

Camping fees are included in a Desert Park Pass, however campsites must be booked in advance prior to arrival. When booking you will be asked to enter your park pass number. The pass allows you to camp for periods of up to 21 nights at a time in these desert and outback (excluding Wabma Kadarbu Mound Springs Conservation Park). 

The online booking system does not apply to the Munga-Thirri–Simpson Desert Regional Reserve and Munga-Thirri–Simpson Desert Conservation Park. For this park, a Desert Parks Pass is mandatory and covers entry and camping fees. Desert Park Pass holders can camp in designated areas on arrival without bookings.

If I don’t use my Desert Park Pass can I get a refund?

Refunds for unused Desert Parks Passes are only available in specific circumstances. These are explained in the terms and conditions.

What if weather delays my travel to Desert Parks?

If your trip has been delayed due to weather or road closures, contact the Desert Parks Administration Officer in Port Augusta on (08) 8648 5300 or DEWDesertParks@sa.gov.au to change the date or pre-book at an agent as it is likely by the day you get to your camp, someone else will have a booking for that day.

How do I find out about current road conditions in Desert Parks?

It is recommended you monitor weather, river and outback road conditions leading up to your departure. View the latest outback road warnings or read the latest version of the Desert Parks Bulletin.

What is included in the Kangaroo Island Tour Pass?

The Kangaroo Island Tour Pass entitles you 12 months access to Flinders Chase National Park, as well as admission to the following Kangaroo Island tours:

Read more about Kangaroo Island Tour Passes

I have purchased a Kangaroo Island Tour Pass, do I need to book the tours?

Some of the tours included in the Kangaroo Island Park Pass are able to be booked in advance, while others are ‘pay on arrival’ tours. See the table above for more details.

Note – a Kangaroo Island Tour Pass is not a guarantee of tour availability or participation. Tour places are limited and can book out. During peak periods and school holidays, delays may be experienced. 

Can I transfer my Kangaroo Island Tour Pass to someone else?

Kangaroo Island Tour Passes are not transferable and can only be used by the person nominated on the pass.