Online booking FAQs
General booking FAQs
Park pass booking FAQs
Online Bookings FAQs
The booking system makes securing your campsite, accommodation and facility hire easy and fair. Your site is reserved for just for you, no matter what time you get to the park. It allows you to book a site up to 12 months in advance without stressing if you will actually get a site when you arrive.
Many park visitors want the convenience of booking and paying online. This means you don’t have to carry the correct amount of cash to pay at the old payment stands.
Go to the Book and pay page or select the Book & pay button on each individual park page.
Booking agents can assist you with making a booking and paying your vehicle entry, in cash or by card.
Agents cannot cancel, amend or issue refunds to bookings.
Agents can not always provide park specific information i.e. what campgrounds look like or if your vehicle is suitable for different tracks. They are re-sellers of parks products and not necessarily parks experts. If you require park specific information please contact us online, via Facebook or the local Natural Resource Centre during business hours.
Yes, you will need to book and pay online for camping, accommodation and facility bookings.
If you are visiting the park for the day (but not camping), you do not need to book online. Please ensure that your Park Pass is clearly displayed on the passenger side of your vehicle dashboard while at the park. Find out more about Parks Passes.
When going through the booking process please enter the words 'HIRE CAR' in the vehicle registration field.
When going through the booking process please enter the words 'HIKING or CYCLING' in the vehicle registration field.
If you are unable to book and pay online you can do so in person at one of our booking agents.
You will be sent an instant booking confirmation email with details of your campsite. Campsites are clearly numbered in all parks. Many campsite maps can be downloaded through our website via the individual park pages.
Park and campsite signage clearly states that all sites must now be booked prior to entering the park. Only visitors with an allocated campsite number are permitted to camp.
Jump online before you leave home or be sure to book on the way while your smartphone still has coverage.
You will receive an instant booking confirmation email.
Yes you can, you will need to contact your nearest Natural Resources Centre during office hours to do so. This will ensure no one books your new campsite whilst you are there. If out of office hours, you may visit your nearest booking agent who can book your new campsite. However you will still need to contact a Natural Resources Centre in order to obtain a refund for your original booking.
Mount Remarkable National Park
Phone (during business hours): (+61 8) 8841 3400
Innes National Park
Phone (during business hours): (+61 8) 8854 3200
South Eastern parks
Phone (during business hours): (+61 8) 8735 1177
Deep Creek Conservation Park
Phone (during business hours): (+61 8) 8550 3400
Kangaroo Island parks
Phone (during business hours): (+61 8) 8553 4410
Belair National Park
Phone (during business hours): (+61 8) 8278 5477
Eyre Peninsula parks
Phone (during business hours): (+61 8) 8688 3111
Phone (during business hours): (+61 8) 8648 5300
SA Arid Lands parks
Phone (during business hours): (+61 8) 8648 5300
River Murray/Mallee parks
Phone (during business hours): (+61 8) 8580 1800
If you are need a refund or want to find out if you are eligible for a refund please contact your regional administrator. Your regional administrator contact details can be found within your terms and conditions, which were emailed to you with your booking itinerary (alternatively the contact details for each administrator are listed on this page above).
When contacting us about a refund please provide your booking itinerary number and the reason why you need a refund.
Concession prices are available for park entry fees, tours and park passes. To be entitled to a concession, you must hold one of the following cards:
- Australian Commonwealth Pensioner Concession Card
- Australian Commonwealth Health Care Card
- Australian Commonwealth Seniors Health Care Card
- Full Time Australian Secondary or Tertiary Student Card
- Seniors Card issued by an Australian State or Territory
- South Australian State Concession Card
This has been taken into consideration in the roll out of the online booking system. Park signage has been updated to inform visitors that campsites must be booked and paid online. If you are unable to book and pay online you can do so in person at one of our booking agents.
We welcome your feedback. Please email us at DEW.OnlineBookings@sa.gov.au.
General booking FAQs
If you are staying within a national park you only need to pay entry once, this remains valid until you leave the park.
Yes, if you are not staying within a national park and plan to visit more than once you will need to pay for entry each time you enter the park.
It depends on the campsite, some campsites cater for more than one vehicle. When selecting a campsite online, the description will tell you how many vehicles are allowed in that site. You cannot book more than the allowed number of vehicles. Please note, fees are per vehicle per night.
We do recommend printing a copy or saving it to your smart phone for your own reference during your trip.
Park staff have a record of bookings and vehicle registration numbers.
The check-in time for camp sites is 12 noon and the check-out time is 11am.
It will take some time for all visitors to learn about the booking process. If you arrive at your campsite to find it is already occupied, we recommend showing the other campers your booking confirmation email.
Double booking of campsites is not possible and signage around the parks clearly state that online bookings are required for camping.
The aim is to provide clear information to visitors so campsites do not need to be policed. The booking system sends visitors a confirmation email with dates and details of the sites they have booked. There will be no ‘reserved’ signs on campsites. Allocated campsites will be clearly numbered, so people unfamiliar with the campground should not have trouble finding the site they have booked.
Park entry and camping fees vary from park to park. Visit the book now page to explore pricing for various parks and facilities.
Entry to parks, reserves and campgrounds may be restricted from time to time due to safety, conservation or operational requirements including days of Total Fire Ban. For information on closures check closures and alerts.
Park Pass booking FAQs
Park passes (excluding Kangaroo Island Tour Pass) are valid for private vehicles up to eight seats. They are not valid for taxis, buses or mini-buses.
Kangaroo Island Tour Passes are only valid for the person named on the pass and are not transferable to another person.
Camping fees are only included in the Desert Parks Pass.
Campsites can be booked online or in person through one of our booking agents. If you hold a park pass, the vehicle entry fee will be removed from the total fee at time of booking (if applicable).
No, if you have a purchased a park pass you only need to display your pass on your dashboard when visiting the park. However, camping sites must be booked in advance
Which parks are included in the 2 and 12 month vehicle entry for multiple parks pass?
The 2 and 12 month vehicle entry for multiple parks pass included unlimited vehicle entry for the pass duration to the following parks:
Which parks is the 12 month vehicle entry for a single park pass available for?
The 12 month vehicle entry for a single park pass is available for the following parks:
Do I need a Desert Parks Pass?
The Desert Parks Pass is mandatory if you are planning to travel into Munga-Thirri–Simpson Desert Conservation Park and Regional Reserve or are travelling east of Dalhousie Springs in Witjira National Park.
Day vehicle entry and camping is available for all other Desert Parks.
Which parks are included in the Desert Parks Pass?
The Desert Parks Pass includes vehicle entry and camping within the following parks:
This pass gets you 12 months of unlimited vehicle entry and camping to selected desert and outback parks. Included with your pass, you will receive a handbook and maps to help you on your journey. You are required to travel with your handbook at all times whilst visiting.
Camping fees are included in a Desert Park Pass, however campsites must be booked in advance prior to arrival. When booking you will be asked to enter your park pass number. The pass allows you to camp for periods of up to 21 nights at a time in these desert and outback (excluding Wabma Kadarbu Mound Springs Conservation Park).
The online booking system does not apply to the Munga-Thirri–Simpson Desert Regional Reserve and Munga-Thirri–Simpson Desert Conservation Park. For this park, a Desert Parks Pass is mandatory and covers entry and camping fees. Desert Park Pass holders can camp in designated areas on arrival without bookings.
Refunds for unused Desert Parks Passes are only available in specific circumstances. These are explained in the terms and conditions.
If your trip has been delayed due to weather or road closures, contact the Desert Parks Administration Officer in Port Augusta on (08) 8648 5300 or DEWDesertParks@sa.gov.au to change the date or pre-book at an agent as it is likely by the day you get to your camp, someone else will have a booking for that day.
It is recommended you monitor weather, river and outback road conditions leading up to your departure. View the latest outback road warnings or read the latest version of the Desert Parks Bulletin.
What is included in the Kangaroo Island Tour Pass?
The Kangaroo Island Tour Pass entitles you 12 months access to Flinders Chase National Park, as well as admission to the following Kangaroo Island tours:
Read more about Kangaroo Island Tour Passes
Some of the tours included in the Kangaroo Island Park Pass are able to be booked in advance, while others are ‘pay on arrival’ tours. See the table above for more details.
Note – a Kangaroo Island Tour Pass is not a guarantee of tour availability or participation. Tour places are limited and can book out. During peak periods and school holidays, delays may be experienced.
Kangaroo Island Tour Passes are not transferable and can only be used by the person nominated on the pass.