Book and pay FAQs
Book & pay

Book and pay FAQs

Online bookings

General information

Mount Remarkable National Park fee changes

Multiple entry park passes

Online bookings FAQs

How can I request a refund for my booking?

Please refer to the terms and conditions on your itinerary and email DEW.OnlineBookings@sa.gov.au to request a refund. Please provide your booking itinerary number and the reason for the refund request.

How do I book online?

Go to the Book and pay page or select the Book & pay button on each individual park page.

How do I give feedback on the system?

We welcome your feedback. Please email us at DEW.OnlineBookings@sa.gov.au.

General booking FAQs

I am hiking/cycling and camping in a national park, as I don't have a vehicle what do I enter in the vehicle registration field when booking?

When going through the booking process please enter the words 'HIKER' or 'CYCLIST' in the vehicle registration field.

I can’t find/didn’t get my booking confirmation, who do I contact?

Mount Remarkable National Park
Email: MRNP@sa.gov.au
Phone (during business hours): (+61 8) 8841 3400

Innes National Park
Email: DEWInnesNationalPark@sa.gov.au
Phone (during business hours): (+61 8) 8854 3200

Limestone Coast parks
Email: DEW.SEOnlineBookings@sa.gov.au
Phone (during business hours): (+61 8) 8735 1177

Deep Creek Conservation Park
Email: DEW.Fleurieuonlinebookings@sa.gov.au
Phone (during business hours): (+61 8) 8552 0300

Kangaroo Island parks
Email: FlindersChase@sa.gov.au
Phone (during business hours): (+61 8) 8553 4444

Belair National Park
Email: belairnationalpark@sa.gov.au
Phone (during business hours): (+61 8) 8278 5477

Eyre Peninsula parks
Email: DEWEPOnlineBookings@sa.gov.au
Phone (during business hours): (+61 8) 8688 3111

Desert parks
Email: DEWDesertParks@sa.gov.au
Phone (during business hours): (+61 8) 8648 5300

SA Arid Lands parks
Email: dew.flindersandoutbackbookings@sa.gov.au
Phone (during business hours): (+61 8) 8648 5300

River Murray/Mallee parks
Email: DEW.RMOnlinebookings@sa.gov.au
Phone (during business hours): (+61 8) 8595 2111

I have a Park Pass, do I need to book online?

Yes, you will need to book and pay online for camping, accommodation and facility bookings.

If you are visiting the park for the day (but not camping), you do not need to book online. Please ensure that your Park Pass is clearly displayed on the passenger side of your vehicle dashboard while at the park. Find out more about Parks Passes.

There are many ‘black spots’ in parks, how do I make a booking without mobile phone network coverage?

This has been taken into consideration in the roll out of the online booking system. Park signage has been updated to inform visitors that campsites must be booked and paid online. If you are unable to book and pay online you can do so in person at one of our booking agents.

What if I am hiring a car and don't know the vehicle registration number?

When going through the booking process please enter the words 'HIRE CAR' in the vehicle registration field.

What if I need to change my confirmed booking?

Use the link in your email confirmation of your booking to request a 'change of reservation'. Please refer to the terms and conditions on your itinerary.

What if I want to make a last-minute camping trip?

Jump online before you leave home or be sure to book on the way while your smartphone still has coverage.

You will receive an instant booking confirmation email.

Where can I book and pay in person?

Booking agents can assist you with making a booking and paying your vehicle entry, in cash or by card.

Agents cannot cancel, amend or issue refunds to bookings.

Agents can not always provide park specific information i.e. what campgrounds look like or if your vehicle is suitable for different tracks. They are re-sellers of parks products and not necessarily parks experts. If you require park specific information please contact us online, via Facebook or the local National Parks and Wildlife Service Office during business hours.

Why book online?

The booking system makes securing your campsite, accommodation and facility hire easy and fair. Your site is reserved for just for you, no matter what time you get to the park. It allows you to book a site up to 12 months in advance without stressing if you will actually get a site when you arrive.

Many park visitors want the convenience of booking and paying online. This means you don’t have to carry the correct amount of cash to pay at the old payment stands.

General information FAQs

Can there be more than one vehicle in a campsite?

Mount Remarkable National Park

Camping and entry fees at Mount Remarkable National Park are changing from Monday 22 March 2021.

If you are camping before Monday 22 March 2021 then a vehicle entry fee is payable for each vehicle on the site plus a camping fee for each vehicle. If you wish to add an additional vehicle to an existing reservation please call our Customer Service Centre on 8207 7700 or email DEW.CustomerServiceCentre@sa.gov.au.

If you are camping on or after Monday 22 March 2021 then you only need to pay one fee which includes camping and vehicle entry. Your booking will be for either a one or two car campsite. Campsite descriptions show the number of vehicles permitted per site.

All other parks
Camp site descriptions show the number of vehicles permitted per site. Each vehicle on the site is required to pay the vehicle entry fee (if applicable) and camping fee for that camp site. If you wish to add an additional vehicle to an existing reservation please contact the local regional office by phone or email.

We do recommend printing a copy or saving it to your smart phone for your own reference during your trip.

Park staff have a record of bookings and vehicle registration numbers.

How do I find out about park closures?

Entry to parks, reserves and campgrounds may be restricted from time to time due to safety, catastrophic fire danger, conservation or operational requirements. For information on closures check closures and alerts.

How much are park entry and camping fees?

Park entry and camping fees vary from park to park. Visit the book now page to explore pricing for various parks and facilities.

If I am travelling in and out of a national park on different days do I need to pay for entry every time?

Yes, if you are not staying within a national park and plan to visit more than once you will need to pay for entry each time you enter the park.

If I'm staying in a national park for more than one day do I need to pay entry each day or just once?

Mount Remarkable National Park

If you are staying at Mount Remarkable National Park and booked after Monday 22 March 2021 your fees include camping and entry. You do not need to pay an additional cost for entry.

All other parks

You only need to pay entry once. This remains valid until you leave the park.

What are the check-in and check-out times?

The check-in time for camp sites is 12 noon and the check-out time is 11am.

What if someone is in my campsite?

It will take some time for all visitors to learn about the booking process. If you arrive at your campsite to find it is already occupied, we recommend showing the other campers your booking confirmation email.

Double booking of campsites is not possible and signage around the parks clearly state that online bookings are required for camping.

Who will police campsite bookings?

The aim is to provide clear information to visitors so campsites do not need to be policed. The booking system sends visitors a confirmation email with dates and details of the sites they have booked. There will be no ‘reserved’ signs on campsites. Allocated campsites will be clearly numbered, so people unfamiliar with the campground should not have trouble finding the site they have booked.

Mount Remarkable National Park fee changes FAQs

1 What fees are changing at Mount Remarkable National Park?

Camping fees at the Mambray Creek and Baroota campgrounds at Mount Remarkable National Park are changing in response to visitor feedback.

Parks visitors told us that they wanted a simpler and clearer fee structure. They were at times confused by paying for vehicle entry and camping separately. This made the booking process complicated and sometimes led to incorrect bookings being made.

We have listened to this feedback and have reviewed our fee structure to combine entry and camping fees. This means that campers will pay only one fee per night to stay in one of our campsites.

2 When are fees changing at Mount Remarkable National Park?

From Monday 22 March 2021.

3 How are fees changing at Mount Remarkable National Park?

Fee arrangements at Mount Remarkable National Park have been improved by charging just one fee per night that campers stay in one of our campsites from Monday 22 March 2021.

The following table compares the old and new fees.

Per night camping fees

1 night

2 nights

3 nights

Campsite

Old fees

New fees

Old fees

New fees

Old fees

New fees

1 vehicle campsite

$33

$33

$55

$66

$77

$99

2 vehicle campsite

$66

$45.50

$110

$91

$154

$136.50

4 I’m already booked into Mount Remarkable National Park. What do I have to do?

Customers who have already made bookings don’t need to change anything – their bookings will be honoured.

5 Can there be more than one vehicle in a campsite at Mount Remarkable National Park?

Yes. Campsite descriptions show the number of vehicles permitted per site. Camping and entry fees at Mount Remarkable National Park are changing from Monday 22 March 2021.

If you are camping before Monday 22 March 2021 then a vehicle entry fee is payable for each vehicle on the site plus a camping fee for each vehicle. If you wish to add an additional vehicle to an existing reservation please call our Customer Service Centre on 8207 7700 or email DEW.CustomerServiceCentre@sa.gov.au.

If you are camping on or after Monday 22 March 2021 then you only need to pay one fee which includes camping and vehicle entry. Your booking will be for either a one or two car campsite. Campsite descriptions show the number of vehicles permitted per site.

6 I just want to visit Mount Remarkable National Park for the day, do I need to pay?

Yes. Day visitors are required to pay vehicle entry fees at Mount Remarkable National Park. Book before you go.

7 Will the fee changes also be rolled out to other parks?

Mount Remarkable National Park is a trial site for these fee changes and the outcomes of this trial may be rolled out into other sites across the state.

8 I have feedback on the changes at Mount Remarkable National Park – who can I tell?

You can email us at parks@sa.gov.au or call our Customer Service Centre on 8207 7700.

9 How can I make a booking at Mount Remarkable National Park?

Book your Mount Remarkable National Park getaway here.

Multiple entry park passes FAQs

Am I entitled to a concession price?

Concession prices are available for park entry fees, tours and park passes (excluding Desert Parks Pass). To be entitled to a concession, you must hold one of the following cards:

  • Australian Commonwealth Pensioner Concession Card
  • Australian Commonwealth Health Care Card
  • Australian Commonwealth Seniors Health Care Card
  • Full Time Australian Secondary or Tertiary Student Card
  • Seniors Card issued by an Australian State or Territory
  • South Australian State Concession Card

Are camping fees included in park passes?

Camping fees are only included in the Desert Parks Pass.

Can I request a refund for a Desert Park Pass?

Refunds for unused Desert Parks Passes are only available in specific circumstances. These are explained in the terms and conditions.

Can I transfer my Kangaroo Island Tour Pass to someone else?

Kangaroo Island Tour Passes are not transferable and can only be used by the person nominated on the pass.

Do I need a Desert Parks Pass?

The Desert Parks Pass is mandatory if you are planning to travel into Munga-Thirri–Simpson Desert Conservation Park and Regional Reserve or are travelling east of Dalhousie Springs in Witjira National Park.

Day vehicle entry and camping is available for all other Desert Parks.

Do I still need to book online if I have purchased a park pass?

No, if you have a purchased a park pass you only need to display your pass on your dashboard when visiting the park. However, camping sites must be booked in advance

How do I book a campsite?

Campsites can be booked online or in person through one of our booking agents. If you hold a park pass, the vehicle entry fee will be removed from the total fee at time of booking (if applicable).

How do I find out about current road conditions in Desert Parks?

It is recommended you monitor weather, river and outback road conditions leading up to your departure. View the latest outback road warnings or read the latest version of the Desert Parks Bulletin.

How many people does a park pass cover?

Multiple entry park passes (excluding Kangaroo Island Tour Pass) are valid for private vehicles up to eight seats. They are not valid for taxis, buses or mini-buses.

Kangaroo Island Tour Passes are only valid for the person named on the pass and are not transferable to another person.

I Have a Desert Parks Pass, how do I book campsites?

Bookings are required for camping in desert parks (excluding Munga-Thirri–Simpson Desert Conservation Park and Regional Reserve). Bookings need to be made in advance of travel and through the online booking system. When booking online you will be asked to enter your Desert Park Pass number. The online booking system will waive the camping fees and provide you with a booking confirmation email after checkout is completed.

Bookings are not required for camping in Munga-Thirri–Simpson Desert Regional Reserve and Munga-Thirri–Simpson Desert Conservation Park.

I have purchased a Kangaroo Island Tour Pass, do I need to book the tours?

Some of the tours included in the Kangaroo Island Park Pass are able to be booked in advance, while others are ‘pay on arrival’ tours.

Note – a Kangaroo Island Tour Pass is not a guarantee of tour availability or participation. Tour places are limited and can book out. During peak periods and school holidays, delays may be experienced.

Please note that Kangaroo Island Tour Passes are currently unavailable because of the impacts of bushfire on Kangaroo Island.

What if weather delays my travel to Desert Parks?

If your trip has been delayed due to weather or road closures, contact the Desert Parks Administration Officer in Port Augusta on (08) 8648 5300 or DEWDesertParks@sa.gov.au.

What is included in the Kangaroo Island Tour Pass?

The Kangaroo Island Tour Pass entitles you 12 months access to Flinders Chase National Park, as well as admission to the following Kangaroo Island tours:

Read more about Kangaroo Island Tour Passes

Please note that Kangaroo Island Tour Passes are currently unavailable because of the impacts of bushfire on Kangaroo Island.

What is included with the Desert Park Pass?

This pass entitles 12 months of unlimited vehicle entry and camping fees to selected desert parks. You'll also receive a handbook and maps. You are required to travel with your handbook at all times whilst traveling in Munga-Thirri–Simpson Desert Conservation Park and Regional Reserve and Witjira National Park (east of Dalhousie Springs).

Which parks are included in the 2 and 12 month vehicle entry for multiple parks pass?

The 2 and 12 month vehicle entry for multiple parks pass included unlimited vehicle entry for the pass duration to the following parks:

Which parks are included in the Desert Parks Pass?

The Desert Parks Pass includes vehicle entry and camping within the following parks:

Which parks is the 12 month vehicle entry for a single park pass available for?

The 12 month vehicle entry for a single park pass is available for the following parks: