COVID-19 update

Updated: Tuesday 20 July 2021

The public should act in accordance with the State Coordinator’s directions.

Check the SA Government COVID-19 website for the latest on COVID-19 in South Australia.

COVID-19 and parks FAQs

Can I get a refund on accommodation, camping and entry?

Yes. If you are unable to visit a park due to the COVID-19 pandemic, we will continue to offer refunds for accommodation, camping and entry bookings.

How will my refund be processed?

Money will be returned to the debit/credit card which you used to pay.

How long will refunds take to be processed?

It usually takes a few days for refunds to be processed.

Can I get a refund on a parks pass or desert parks pass?

Yes. If you would like to cancel your parks pass or desert park pass, just email with your booking reference and reason for the refund.

Who can I contact for help about bookings and refunds?

Email us at

Can I get a refund on a tour I have booked with a tour company?

National Parks and Wildlife Service South Australia is not the booking agent for commercially-operated tours. Please refer to your tour company for more information.