Updated: Tuesday 20 July 2021
The public should act in accordance with the State Coordinator’s directions.
Check the SA Government COVID-19 website for the latest on COVID-19 in South Australia.
COVID-19 and parks FAQs
Can I get a refund on accommodation, camping and entry?
Yes. If you are unable to visit a park due to the COVID-19 pandemic, we will continue to offer refunds for accommodation, camping and entry bookings.
How will my refund be processed?
Money will be returned to the debit/credit card which you used to pay.
How long will refunds take to be processed?
It usually takes a few days for refunds to be processed.
Can I get a refund on a parks pass or desert parks pass?
Yes. If you would like to cancel your parks pass or desert park pass, just email DEW.OnlineBookings@sa.gov.au with your booking reference and reason for the refund.
Who can I contact for help about bookings and refunds?
Email us at DEW.OnlineBookings@sa.gov.au
Can I get a refund on a tour I have booked with a tour company?
National Parks and Wildlife Service South Australia is not the booking agent for commercially-operated tours. Please refer to your tour company for more information.