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COVID-19 update

COVID-19 update

Updated: Monday 23 November 

The public should act in accordance with the State Coordinator’s directions.  

More information: www.covid-19.sa.gov.au 

Keep social distance 

Social distancing of 1.5m should be practiced at all times.  

Please do not visit a park if you are feeling sick or are required to self-isolate. 

Where can I find a park near me? 

Use this map to find a park near you. 

More COVID-19 information 

Check the SA Government COVID-19 website for the latest on COVID-19 in South Australia. 

Please also download the official government “COVIDSafe” app in the Apple App Store or Google Play, or join the WhatsApp channel on iOS or Android

COVID-19 and parks FAQs  

What’s open? 

Can I visit a park in South Australia? 

Yes. Parks are open. 

Are park visitor facilities open? 

Yes, park facilities are open, including: 

  • Group facilities such as barbecues, firepits, showers, indoor camp kitchens 

Are parks campsites and accommodation sites open? 

Yes. Campsites and bookable accommodation such as shearers’ quarters and lightkeepers’ cottages are open. 

Can I have a picnic in a national park? 

Yes, you can have a picnic in a national park. Please check current South Australian COVID-19 guidelines for social gatherings.  

Can I visit a playground in a national park? 

Yes, you can visit and use playgrounds. Our playgrounds include the Mukanthi Playspace at Morialta Conservation Park, the Adventure Playground at Belair National Park, the Kites and Kestrels Playspace at Cobbler Creek Recreation Park and the Fossil Hunters Nature Playspace at Naracoorte Caves Conservation Park

The risk of COVID-19 transmission from outdoor parks, playgrounds and equipment is low and can be managed by following important social distancing and hygiene precautions. 

  • Maintain social distancing requirements 

  • Ensure you pack some soap or hand sanitiser and maintain good hygiene by washing your hands before and after playing on any equipment with soap and running water, for at least 20 seconds. Dry them with paper towel or a hand dryer. Alternatively use alcohol based hand sanitisers. 

  • Never visit a park or playground if you, or your children or a family member are unwell. 

It is also important to remember that any equipment in parks and playgrounds can be contaminated by a range of things including birds, animals, dirt and dust.  

Toilets near playgrounds are being cleaned daily. We’re installing signage to remind visitors to practice social distancing and good hygiene. 

Can I visit Cleland Wildlife Park? 

Cleland Wildlife Park is open. 

Once you arrive at Cleland, you’ll see our wide-open spaces are the perfect place to practice social distancing and we have changed some of our experiences so that the park can be enjoyed while observing COVID-19 government guidelines. 

We take the safety of our visitors, staff and animals seriously, so you may notice some changes at the sites as we: 

  • Encourage cashless transactions 

  • Offer only take-away coffees and a limited menu from our café 

  • Have made hand sanitiser available for visitors 

  • Encourage visitors to observe social distancing (1.5 metres rule) 

  • Encourage good hand and respiratory hygiene as much as possible 

  • Increase cleaning of facilities 

  • Install signage to help visitors understand current restrictions and advice  

So that we can comply with social distancing protocols and keep our staff and visitors safe, some animal experiences (including koala holds) have been temporarily suspended.  

There’s so much to do at Cleland Wildlife Park, as all visitor trails on our 35 hectare property are still open (bring your walking shoes!). In addition to that, you can still get up close and personal  with our friendly animals, including kangaroos, emus, wallabies, potoroos, waterfowl, bettongs and more. You can even feed the animals for some great photos. Keeper talks are still available at designated times. 

Please continue to follow all directives on social distancing, comply with relevant limits on gatherings, wash your hands and do not visit if you feel unwell. 

Can I visit Seal Bay? 

Seal Bay is open. 

Seal Bay guided beach tours are now bookable online up to 24 hours before tour departure. Please ensure you book your tour to avoid disappointment. 

Boardwalk tours can’t be booked online, tickets can be purchased at the visitor information centre. 

Due to COVID-19 gathering restrictions delays may be experienced for both the guided tours and boardwalk, especially over long weekends and school holidays. 

We take the safety of our visitors, staff and animals seriously, so you may notice some changes at the sites as we:  

  • Have moved to cashless transactions  

  • Limit the number of people allowed on the boardwalk and within the visitor centre at any one time.  

  • Make hand sanitiser available for visitors  

  • Encourage visitors to observe social distancing (1.5 metres rule)  

  • Encourage good hand and respiratory hygiene as much as possible  

  • Increase cleaning of facilities  

  • Install signage to help visitors understand current restrictions and advice   

Please continue to follow all directives on social distancing, comply with relevant limits on gatherings, wash your hands and do not visit if you feel unwell.  

Can I visit Adelaide Gaol? 

Adelaide Gaol is open for self-guided tours, private operator tours and small events such as birthday parties. 

We take the safety of our visitors and staff seriously, so you may notice some changes at the sites as we:  

  • Move to cashless transactions 

  • Limit the number of people within our café and retail area 

  • Make hand sanitiser available for visitors 

  • Encourage visitors to observe social distancing (1.5 metres rule) 

  • Encourage good hand and respiratory hygiene as much as possible 

  • Increase cleaning of facilities 

  • Install signage to help visitors understand current restrictions and advice 

Please continue to follow all directives on social distancing, comply with relevant limits on gatherings, wash your hands and do not visit if you feel unwell. 

Can I visit Naracoorte Caves? 

Naracoorte Caves and Wonambi Visitor Centre are open for guided and self-guided tours, camping and accommodation, visits to the nature playground and Roof Top Loop Walk and Naracoorte Café. 

We take the safety of our visitors and staff seriously, so you may notice some changes at the sites as we:  

  • Limit the number of people on guided and self-guided tours and within our bunkhouse accommodation 

  • Alter the Naracoorte Café menu to encourage take-away and outdoor dining 

  • Make hand sanitiser available for visitors 

  • Encourage visitors to observe social distancing (1.5 metres rule) 

  • Encourage good hand and respiratory hygiene as much as possible 

  • Increase cleaning of facilities 

  • Install signage to help visitors understand current restrictions and advice 

Please continue to follow all directives on social distancing, comply with relevant limits on gatherings, wash your hands and do not visit if you feel unwell. 

Can I visit Tantanoola Caves? 

Tantanoola Caves is open. There are limits on how many people are allowed in the cave at any one time. Contact the Tantanoola Caves Visitor Centre directly on 08 8734 4153 to make bookings. Online bookings are not available at this time.  

Please continue to follow all directives on social distancing, comply with relevant limits on gatherings, wash your hands and do not visit if you feel unwell. 

Can I visit Mount Lofty Summit? 

Mount Lofty Summit Gift Shop, the Summit Plaza and walking trails are open and the Summit Cafe and Function Centre is operating. The entry gates to the car park will be temporarily closing at 11pm each night. 

Can I visit Fort Glanville Conservation Park? 

No. Fort Glanville Conservation Park is temporarily closed in the interest of public health and safety. The monthly open days held by the Fort Glanville Historical Association have been cancelled. We look forward to opening again when restrictions are lifted. For further information please contact our North Lofty District Office on 8336 0901. 

Can I walk the Heysen Trail? 

Yes. Social distancing of 1.5m should be practiced at all times. Please do not visit if you are feeling sick or are required to self-isolate. 

For more information visit the Heysen Trail website.  

Are all the Botanic Gardens open in South Australia? 

Yes. Check the Botanic Gardens of South Australia website for more information. 

Camping and accommodation 

Can I go camping? 

Camping is open. This includes camping on-park and on Crown Land. Book online

I had a site booked between the dates of Thursday 19 November and Tuesday 24 November. Can I still camp with this booking when parks open on Sunday 22 November? 

No. All bookings between Thursday 19 November and Tuesday 24 November have been cancelled and refunds are being processed. You will need to rebook to stay in parks during this time. 

More information on refunds.

How are you managing COVID-19 risk in campsites? 

Campgrounds and campsites have been assessed to ensure social distancing can be effectively maintained. We’ve also reviewed and increased cleaning regimes to align with health guidelines and installed signage to remind visitors to practice social distancing and good hygiene.  

Can I stay in a parks cottage or shearer’s quarters? 

All bookable park accommodation is open. Book online

How are you managing COVID-19 risk at parks accommodation? 

We have reviewed and increased cleaning regimes to align with health guidelines.  

Can I self-isolate / self-quarantine in a national park? 

No. During self-isolation or self-quarantine you should not visit public places such as national parks. 

For full details read SA Health’s self-isolation and quarantine advice

 Refunds 

I had a site booked between the dates of Thursday 19 November and Tuesday 24 November. Will I get a refund? 

Yes. Refunds are being processed for all bookings made between the dates of Thursday 19 November and Tuesday 24 November. 

Can I get a refund on accommodation, camping and entry for bookings on other dates? 

Yes. If you are unable to visit a park due to the COVID-19 pandemic, we will continue to offer refunds for accommodation, camping and entry bookings. Please email us at DEW.OnlineBookings@sa.gov.au with your booking number.  

How will my refund be processed? 

Money will be returned to the debit/credit card which you used to pay.  

How long will refunds take to be processed? 

It usually takes a few days for refunds to be processed. 

Can I get a refund on a parks pass or desert parks pass? 

Yes. If you would like to cancel your parks pass or desert park pass, just email DEW.OnlineBookings@sa.gov.au with your booking reference and reason for the refund. 

Who can I contact for help about bookings and refunds? 

Email us at DEW.OnlineBookings@sa.gov.au 

Can I get a refund on a tour I have booked with a tour company? 

National Parks and Wildlife Service South Australia is not the booking agent for commercially-operated tours. Please refer to your tour company for more information. 

General information  

What will change in parks as a result of COVID-19? 

Where necessary cleaning regimes will be reviewed and increased to align with health guidelines. Signage is in place to remind people of social distancing measures.  

How can I stay safe if I visit a park alone during the pandemic? 

Your safety is our concern but ultimately your responsibility. For specific safety information for each park visit parks.sa.gov.au

When going for a stroll, walk or run in a park plan your journey, bring water, be aware of the weather, stay on track and tell your family or friends where you're going and when you expect to return.  

Where can I get more information about COVID-19? 

The situation is changing continually. 

Check the South Australian Government website for the latest on COVID-19 in South Australia. 

Please also download the official government “COVIDSafe” app in the Apple App Store or Google Play, or join the WhatsApp channel on iOS or Android.